Returns & Withdrawal

As a consumer shopping with ODETTA s.r.o., you have the right to withdraw from your purchase within 14 days, without giving any reason. This page explains, in practical terms, how that works. The full legal terms are set out in our General Terms and Conditions (Article VII); if anything on this page and in the General Terms and Conditions appears to conflict, whichever version gives you, the consumer, greater protection applies.

Your 14-Day Right of Withdrawal

You can change your mind about an order within 14 days of receiving it, you don't need to give a reason, and you don't need the item to be faulty.

The 14 days start from the day you (or someone you've nominated, other than the carrier) receive the goods. If your order was delivered in more than one parcel, the 14 days start from when you receive the last one.

How to Let Us Know

You can tell us you want to withdraw in either of the following ways:

Option 1: Use the online withdrawal form (recommended)

Click “Withdraw from the Contract” in the footer of the E-shop. Fill in your name, order number and email address, and submit the form. You'll receive an automatic email confirming we've received your request, including the exact date and time.

Option 2: Email or post

Email us at a.belkina@tk-fashion.com, or send a letter, with a clear statement that you're withdrawing from your contract (for example: “I would like to withdraw from order #12345”). You're welcome to use the model withdrawal form at the end of this page, but you don't have to.

Either way, all that matters is that you send us your withdrawal notice before the 14 days are up, you don't need to have sent the goods back yet at that point.

Sending the Goods Back

Once you've told us you're withdrawing, please send the goods back within 14 days, to:

ODETTA s.r.o., c/o Fulfillment by FHB – FHB Group, s.r.o.Logistické centrum – Crystal ParkPriemyselná 1637/3900 21 Svätý JurSlovak Republic

A few practical points

• You cover the cost of returning the goods.
• Please send the parcel as a pre-paid shipment, we're not able to accept returns sent cash-on-delivery.
• It's a good idea to keep proof of postage until your refund has gone through.
• You don't need the original packaging to withdraw, but please handle the item only as much as you would in a shop, so you don't reduce its value, e.g. don't remove tags if you're not sure you'll keep it, and try items on rather than wearing them out.

Getting Your Money Back

Once we've received the goods back (or you've shown us proof you've sent them), we'll refund everything you paid for the order, including standard delivery costs, within 14 days.

The refund goes back to whatever payment method you originally used, unless we've agreed something else with you, there's no fee for this.

If you chose a pricier delivery option than our standard one when you ordered, we'll refund the cost of our cheapest standard delivery option, not the extra you paid for faster or premium delivery.

If We Didn't Tell You About This Properly

If we failed to give you the information the law requires about your right of withdrawal before you placed your order, your withdrawal window is extended by 12 months. If we get in touch with the missing information at any point during those 12 months, you then have 14 days from receiving it to change your mind.

Returns vs. Faulty Goods

This page covers changing your mind about a purchase. If there's something wrong with an item, it's faulty, damaged, or not as described, that's a different process with different rights (including a 24-month legal guarantee). Please see our separate Complaints Procedure page for that.

Questions?

If anything here is unclear, or you'd like help with a return, email us at a.belkina@tk-fashion.com with your order number and we'll take it from there.

Model Withdrawal Form

(Complete and send this only if you want to withdraw from your contract.)

To: ODETTA s.r.o., Karola Adlera 1932/1, 841 02 Bratislava – Dúbravka, Slovak Republic, a.belkina@tk-fashion.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Bank account (IBAN) for reimbursement, where applicable:

Signature of consumer(s) (only if this form is submitted on paper):

Date: