Frequently Asked Questions

If you cannot find the answer you're looking for, our team will be happy to help. Contact us via the Contact page.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Absolutely. We use Stripe for payment processing, which is PCI DSS Level 1 certified. We never store your full card details on our servers.

Yes, all prices displayed include VAT. The applicable VAT rate depends on the delivery country (EU OSS scheme). The exact amount is shown at checkout.

Eligible items can be returned within 14 days of delivery. Please refer to our Returns Policy for full details.

Log in to your account, go to 'My Orders', and initiate a return. You will receive a prepaid return label via email.

Refunds are processed within 5 business days of receiving the returned item, credited to your original payment method.

Delivery options, costs and estimated delivery times are displayed during checkout.

We currently ship to all EU member states. We are working on expanding to the UK and Switzerland. Shipping to non-EU countries may be subject to local customs duties.

Shipping is free on all orders over €100. For orders under €100, a flat rate of €4.95 applies for standard delivery within the EU.

Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to track your parcel in real-time.

Each product includes garment measurements and fit guidance. If you need additional help, please contact us before placing your order.

Material composition is listed on every product page. We choose fabrics for comfort, movement and everyday wear.

Care instructions are provided on the garment label and on the product page.

Product availability is updated regularly. If your size is unavailable, please subscribe for a restock notification where available.